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Booking & Cancellation Policy
Life happens — here’s how we handle it
We know plans change. That’s why we keep things simple and flexible, so you can book with confidence.
Booking confirmation
Your booking is confirmed once the agreed payment has been received.
Cancel up to 48 hours before your event and receive a full refund — no questions asked.
We’ll move your booking to another available date. Rescheduling is subject to availability and must be agreed in advance.
Can’t make it? Send someone else in your place — just let us know their name before the event starts.
No-show
If no one attends the event without prior notice, the booking is considered used and is non-refundable.
Group size
Minimum group size is 4 guests. If the minimum is not met, the event may be rescheduled or adjusted.
Custom events
For tailored or private events, specific terms may apply and will be discussed individually.
If Wine Casino cancels your event
You will receive a full refund to your original payment method, or the option to reschedule — whichever you prefer. We’ll reach out personally.
Corporate bookings
Corporate bookings are subject to separate agreement terms.
We know plans change. That’s why we keep things simple and flexible, so you can book with confidence.
Booking confirmation
Your booking is confirmed once the agreed payment has been received.
48+ HOURS BEFORE
Full refundCancel up to 48 hours before your event and receive a full refund — no questions asked.
24–48 HOURS BEFORE
RescheduleWe’ll move your booking to another available date. Rescheduling is subject to availability and must be agreed in advance.
LESS THAN 24 HOURS
Transfer your spotCan’t make it? Send someone else in your place — just let us know their name before the event starts.
No-show
If no one attends the event without prior notice, the booking is considered used and is non-refundable.
Group size
Minimum group size is 4 guests. If the minimum is not met, the event may be rescheduled or adjusted.
Custom events
For tailored or private events, specific terms may apply and will be discussed individually.
If Wine Casino cancels your event
You will receive a full refund to your original payment method, or the option to reschedule — whichever you prefer. We’ll reach out personally.
Corporate bookings
Corporate bookings are subject to separate agreement terms.
